TidyTail Return & Refund Policy

We want you to be happy with your TidyTail purchase. If you experience an issue with your order, please contact us and we'll do our best to make it right.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must be in the same condition in which you received it and include any original packaging that came with the product.

To request a return, please contact us at simplepath11@gmail.com before sending anything back.

If your return is approved, we will provide you with return instructions and, when applicable, the address where your return should be sent.

Please do not send products back to the address shown on the original shipping package. Items returned without contacting us first may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible and include your order number and photos or video showing the issue.

After reviewing the issue, we may offer a replacement or refund. In some situations, we may not require you to return a damaged or defective product.

Change-of-Mind Returns

If you decide you no longer want your product, please contact us within the return period.

If the return is approved, the customer is responsible for return shipping costs unless otherwise stated by us.

Original shipping charges, if any, are generally non-refundable.

Non-Returnable Items

For health and hygiene reasons, products that have been heavily used, intentionally damaged, or altered after delivery may not be eligible for return.

We also cannot accept returns for gift cards, if offered.

If you're unsure whether your item qualifies, please contact us before sending it back.

Refunds

Once an eligible returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow time for your bank or payment provider to process and post the refund after it has been issued.

Cancellations

If you need to cancel or change an order, please contact us as soon as possible.

We cannot guarantee that an order can be canceled or changed once it has been submitted for fulfillment or shipped.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location and with other members of your household or neighbors who may have accepted the package.

If you still cannot locate it, contact us and we will review the situation with you.

Contact Us

For questions about returns, refunds, or your order, contact:

TidyTail
simplepath11@gmail.com

Please include your order number when contacting us about an existing purchase.