TidyTail Shipping Policy

Thank you for shopping with TidyTail! We work to get your order processed and delivered as quickly as possible. Please review the information below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days.

Once your order has been processed and shipped, you will receive shipping confirmation and tracking information when available.

Orders are not typically processed on weekends or major holidays.

Estimated Delivery Times

For orders shipped within the United States, estimated delivery is typically:

7–15 business days after processing

Please note that these are estimates and not guaranteed delivery dates.

Delivery times may vary due to carrier delays, weather, holidays, destination, customs, or other circumstances outside of our control.

Tracking Your Order

When tracking information becomes available, it will be sent to the email address provided during checkout.

Please allow 2–5 business days for tracking information to begin showing updates after your order has shipped. In some cases, carriers may take additional time to scan a package into their system.

Multiple-Item Orders

If your order contains multiple products, they may occasionally be shipped separately.

This means you may receive more than one package or tracking number for the same order.

There is no additional charge to you when an order is split into multiple shipments.

Incorrect Shipping Addresses

Please carefully review your shipping information before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered fulfillment or been shipped.

TidyTail is not responsible for orders that cannot be delivered because the customer provided an incorrect or incomplete shipping address.

Lost or Delayed Packages

Occasional carrier delays can occur.

If your order has not arrived within the expected delivery window, please contact us with your order number so we can review the tracking information and help determine the next steps.

If a package is confirmed to have been lost during shipping, please contact us so we can work with you toward an appropriate resolution.

Packages Marked Delivered

If tracking shows that your package has been delivered but you cannot locate it, please:

1. Check around your property and delivery location.
2. Check with other members of your household.
3. Check with nearby neighbors who may have received the package.
4. Allow up to 48 hours, as carriers occasionally mark packages as delivered shortly before the package actually arrives.

If you still cannot locate your package, please contact us and we will review the situation with you.

International Shipping

TidyTail currently ships primarily to customers within the United States.

International shipping availability, costs, and estimated delivery times may vary depending on the destination.

Any applicable customs duties, import taxes, or fees imposed by the destination country are the responsibility of the customer unless otherwise stated during checkout.

Questions About Your Order?

If you have questions regarding shipping or an existing order, please contact:

TidyTail
simplepath11@gmail.com

Please include your order number so we can assist you as quickly as possible.